Data protection

Privacy Policy

Principles and Scope

This privacy notice relates to the processing of personal data in connection with visits to the website at www.schindlers-holzwerke.ch. In order for you to use our website and the associated online services or online applications (collectively referred to as "Services"), we process your personal data (hereinafter also referred to as "data"). Please note that this privacy notice does not apply to websites of other providers to which our website may link.

Personal data means any information relating to an identified or identifiable natural person. The term processing covers all operations involving your data, including collection, storage, use, disclosure, archiving or deletion. When processing data, we comply with the Swiss Federal Act on Data Protection (FADP), the corresponding Data Protection Ordinance (DPO) and other applicable data protection laws (e.g. the European General Data Protection Regulation, GDPR), where applicable.

Below, we explain which data we collect, the purposes for which we use it and what rights you have with regard to your data. If you provide us with data about third parties, we assume that you are authorised to do so and that the data provided is accurate. We therefore ask you to inform the third parties concerned about our processing of their data and to provide them with a copy of this privacy notice or the relevant product information. If we notify you of an updated version of these documents, we ask you to pass on these new versions as well.

Our employees receive regular training on data protection and are bound by a duty of confidentiality. In addition, compliance with data protection regulations is monitored by our data protection office.

Controller and Contact

The party responsible for the data processing described in this privacy policy is:

Schindler's Holzwerke
Stegmattgasse 6
3506 Grosshöchstetten

For questions and concerns regarding the processing of your data and your data protection rights, please contact:

Schindler's Holzwerke
Data Protection Office
Stegmattgasse 6
3506 Grosshöchstetten

Email: info@schindlers-holzwerke.ch

Data Processed

We attach great importance to the protection of your personal data. When you use our website and Services, we primarily process the data necessary for their use, the data you provide to us and the information we collect directly (see below).

When you use our website and Services, we record metadata such as information about your browser (type and version), your device type (e.g. smartphone or tablet) and your IP address. We also collect access data, also known as log data. This includes the name of the website accessed, the date and time of access, the amount of data transferred, notification of successful retrieval, information about the operating system and details of the previously visited website.

We only store and process further personal data if you provide it to us when using Services and tools (e.g. the contact form). Further privacy-related information on specific tools can be found, where applicable, further below in this privacy policy.

Purpose

We process your data exclusively for the purposes communicated to you when the data was collected, as well as for other purposes compatible with these objectives. Further information on the legal bases of our data processing can be found further below in this privacy policy.

Processing of Data

We process your data for various purposes in connection with communicating with you. This includes in particular responding to enquiries, enforcing your rights and contacting you if we have any questions. For this purpose, we mainly use communication data and master data, as well as registration data relating to offers and services you use. This data may be stored for documentation, training, quality assurance and follow-up purposes.

We also process data for marketing purposes and to maintain customer relationships. We may send our users general or personalised information about our offering, for example in the form of occasional contact by email, post or telephone, or via other channels for which we have your contact details. You may object to such contact at any time, or refuse or withdraw your consent to being contacted for advertising purposes. With your consent, we can tailor our online offering more closely to the needs of our users.

We may also use your data for market research, to improve our online offering and our services and, where applicable, for product development.

Finally, we may also store and process your data for security reasons and for access control on our website.

Log files
We mainly use data to create server log files in order to carry out statistical analyses for the operation of the website, to ensure the security of our IT systems and to optimise the website. For this we primarily use log data. The legal basis for this processing is our legitimate interest in providing you with a secure and smooth user experience at all times. We also reserve the right to review the log data retrospectively if there are specific indications of unlawful use.

Contact form
If you contact us via the contact form, we collect your contact details in order to process your enquiry and answer any follow-up questions. This data is transmitted in encrypted form.

If you have provided us with your email address or contacted us directly by email, we may also send you information by email relating to the handling of your concerns and questions.

The legal basis for processing your data is our legitimate interest in handling your online enquiry efficiently and effectively. If the purpose of the email contact is the conclusion of a contract, the data processing is based on the initiation of that contractual relationship.

reCAPTCHA
To ensure that the form(s) on our website are completed by a human and not by a bot, we use reCAPTCHA. reCAPTCHA is provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google's privacy policy is available at: policies.google.com/privacy

Bexio
Customer data from our website may be integrated into Bexio (Bexio AG, Alte Jonastrasse 24, 8640 Rapperswil, Switzerland). This is primarily the case when a contractual relationship is established between you and us. The data may be stored in Bexio to increase efficiency.

The legal basis for processing your data is our legitimate interest in optimising our processes. Further information on Bexio's privacy policy can be found at: www.bexio.com/de-CH/richtlinien/datenschutz

Wix.com
Our website uses the Wix.com service provided by Wix.com Ltd., Nemal St. 40, 6350671 Tel Aviv, Israel. Wix.com is a cloud-based platform for creating, publishing and hosting websites. Further information on Wix.com's privacy policy can be found at: https://www.wix.com/about/privacy

Online appointment booking
We may offer services on our website for which the provision of personal data may be mandatory. One example of such a service is booking consultation or advisory appointments online. In these cases, we primarily process master and communication data, and in some cases further information required to handle your request. We may also store your data so that we can refer to it in subsequent communication. We may also contact you to assist you in using our Services.

The legal basis for processing your data is our legitimate interest in offering you an attractive service for coordinating appointments online. You may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Cookie preferences
We give you the option of adjusting the use of cookies on our website to your needs via the Cookie Preference Center, or of withdrawing your consent to the use of cookies. In addition, most browsers allow you to be warned or notified when cookies are set, or to block cookies entirely. If you would like a complete and up-to-date overview of all third-party access to your browser, specific browser plug-ins provide this function.

Our website and other online publications may include third-party content, such as maps from Google Maps, fonts from Google Fonts or videos from Vimeo. As a result, your IP address is transmitted to these providers. Certain external services may only be activated after your explicit confirmation.

We include this external content in order to provide you with useful information or functions, or to optimise your user experience. No further data processing takes place on our side. Our legitimate interest in offering you this content or these functions is therefore the legal basis for this processing.

We endeavour to include only external providers that use your IP address solely to deliver the content. However, we have no influence over any storage and processing of your IP address by third-party providers. For this reason, with regard to data processing by the respective third-party provider, we refer you to the privacy policy of the service concerned. Further information on individual privacy settings can be found here.

Google Fonts
We may use Google Fonts on our website to display selected fonts, icons and symbols. This service is provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Further information on Google Fonts can be found at: developers.google.com/fonts/faq/privacy

Google Analytics
We may use Google Analytics and Google Tag Manager on our website. These are a web analytics service and a supporting tool provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Google Analytics uses cookies to analyse your use of our website. The usage data generated by the service is, by default, transmitted to and stored on servers in a Google data centre. It is possible that additional personal data may be collected via Google Analytics and Google Tag Manager and that Google may pass this data on to third parties where required by law or where third parties process the data on Google's behalf. We ourselves do not pass on any personal data to Google without your consent.

The legal basis for processing your data is our legitimate interest in analysing user behaviour in order to optimise our offering. Further information on Google Analytics and Google Tag Manager can be found at: support.google.com/tagmanager/#topic=3441530

Google Ads Conversion Tracking
We may use Google Ads in conjunction with Google conversion tracking on our website. This service is provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). If you reach our website via a Google ad, Google Ads places a cookie on your device. If you visit certain pages of our website, Google and we can recognise from the cookie that you clicked on the ad and were redirected to the corresponding page. Each Google Ads customer receives a different cookie, which is not used for personal identification.

The information collected by the conversion cookie is used to compile conversion statistics for Google Ads customers and to analyse your browsing behaviour for marketing purposes. This allows us to tailor our advertising to your interests. However, no personal information is transmitted by which you can be directly identified.

The legal basis for processing your data is our legitimate interest in better tailoring our advertising to our users. Further information on conversion tracking, as well as general details on Google Ads and the Google Marketing Platform, can be found at:
support.google.com/google-ads/answer/6095821
ads.google.com/home/
marketingplatform.google.com/about/

Google Maps
We may integrate maps and services from Google Maps on our website. When our website is used in Switzerland or the European Economic Area (EEA), the map services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). When our website is used in any other country, the service is provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Integrating Google Maps allows us, for example, to show you an interactive map directly on our website, making it easier for you to locate the addresses we publish.

When Google Maps is used, your IP address is transmitted. Google may link your data to your Google user account if you are logged in at the time. If you do not want your data to be linked to your Google account, you can log out of your Google account before using Google Maps.

The legal basis for processing your data is our legitimate interest in providing you with useful information, facilitating location-based searches and automatically completing address data.

Further information on Google Maps can be found at: blog.google/products/maps/

Google Remarketing
We may integrate Google remarketing services on our website. These services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Google Remarketing uses cookies to show you interest-based ads within the Google advertising network after you have visited our website. This means that ads relating to content you previously viewed on our website may be displayed to you on other websites that are also part of the Google advertising network. If you do not wish to use Google's remarketing function, you can deactivate it in your Google settings. We do not pass on any personal data to Google without your consent.

The legal basis for processing your data is our legitimate interest in better tailoring our advertising to our users. Further information on Google Remarketing can be found at: support.google.com/google-ads/answer/2453998

Social media plug-ins
We may integrate services from various social media platforms on our website, which are usually recognisable by the logos of the respective companies or networks.

When these services are used, your IP address is communicated to their providers. The providers may use your IP address to link your data to your social media account if you are logged in at the time. It is also possible that your IP address will be stored by the providers even if you are logged out or do not have a social media account.

The legal basis for processing your data is our legitimate interest in providing you with attractive social media tools on our website.

Your Rights

In accordance with the applicable data protection law and subject to certain conditions, you have the following rights:

Right of access: You may request information from us as to whether we process your personal data and, if so, which data.

Right to rectification: You may request that we correct inaccurate data or complete incomplete data.

Right to erasure: You may request the deletion of your data. Please note, however, that certain legal provisions or legitimate interests may limit our obligation to delete it.

Right to data portability: Under certain conditions, you may request that we provide you with the data you have supplied to us in a structured, commonly used and machine-readable format.

Right to withdraw consent: Where data processing is based on your consent, you may withdraw it at any time. Please note that the withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right to object: In certain circumstances, you have the right to object to the processing of your data, in particular for direct marketing purposes or where it is based on legitimate interests.

Right to lodge a complaint: If you do not agree with how we handle your data, you have the right to contact our data protection office or the competent data protection supervisory authority at edoeb.admin.ch.

Please note that these rights are subject to legal requirements and that exceptions and restrictions may apply. To exercise your rights, you can contact us in writing or by email at the address below:

Schindler's Holzwerke
Data Protection Office
Stegmattgasse 6
3506 Grosshöchstetten

Email: info@schindlers-holzwerke.ch

Data Retention

We only store your data for as long as is necessary for the purposes stated or as required by law or contract. Data that is no longer needed for these purposes will be deleted or anonymised as part of our regular data maintenance.

Updates

This privacy notice does not form part of any contract and may be amended by us at any time. The version published here applies.

Last updated: 30 May 2026